By booking with Serenity Sand & Seas Travel LLC you agree to the following terms & conditions

BETWEEN: Serenity Sand & Seas Travel LLC ("Agency," "our," "us," or "we")

AND: You ("you," "your," "yourself," or "Traveler")

These Terms: (1) become effective upon the earlier of: (a) your written, digital, or
electronic signature; or (b) your submission to us of any payment or payment
authorization for Travel Services; (2) will be renewed each time you submit to us any
payment or payment authorization for Travel Services; (3) will terminate upon the earlier
of: (a) completion of your Trip; or (b) either Party’s written notice of termination to the
other Party; (4) are subject to change at any time, without prior notice.

The effective version of these Terms is located at https://serenitysandseastravel.com/
terms-conditions

DEFINITIONS
“Agency” means Serenity Sand & Seas Travel LLC.
"Booking" means a reservation made by Agency regarding your Trip.
“Booking Services” means travel reservation and booking services provided to you by Agency.
“Lead Traveler” means you, acting on behalf of all Travelers on the same booking.
“Supplier” means any party who provides Travel Services to Travelers.
“Terms” means these Terms and Conditions.
“Traveler” means you and all Travelers on the same travel booking.
“Travel Services” means travel products and services provided to Travelers by Suppliers, including hotel accommodations, air transportation, cruises, car rentals, tours, activities, and similar products and services involving any type of leisure, business, or other travel.
"Trip" means the composite of all Travel Services, for which Agency makes Bookings.
"Trip Plan" means the documentation we provide to you with details and pricing
regarding your Trip.

TRAVELERS
You are the Lead Traveler, representing all Travelers on the same booking. You will: (1) carefully read and understand these Terms, your Trip Plan, and all correspondence between you and us regarding your Trip; (2) contact us to arrange your Trip Plan sufficiently prior to travel dates to ensure availability, avoid late-Booking fees, and avoid fare increases; (3) confirm your written acceptance of your Trip Plan; (4) make
all deposits and payments per the schedules and dates set out in your Trip Plan; (5) review, remain aware, and remain updated regarding travel warnings relating to your Trip by accessing the U.S. governmental travel advisory sites set out in these Terms; and (6) fully comply with the obligations to which you agree in these Terms.

You warrant that you are 18 years of age or older and have authority to sign and accept these Terms on behalf of all minor and adult Travelers on the same Booking who reside in your household.

If you do not understand any part of these Terms, please contact us in writing as soon as
possible.

AGENCY

• Agency is a travel agent who provides Booking Services to you.

SUPPLIERS
Suppliers are independent of Agency, managed separately, who provide Travel Services to you. Suppliers are not subject to Agency’s control—they are not employees, agents, representatives, or affiliates of Agency. Agency is not responsible for any Supplier’s breach of contract, failure to comply with any laws, or willful or negligent acts, errors, or omissions, which may result in delays, inconvenience, damage, loss, costs, injury, or death to Travelers or companions.

Suppliers operate under their own terms, conditions, which are separate from these
Terms. All documentation, receipts, confirmations, and tickets issued are subject to the terms and conditions specified by each Supplier. Your travel documentation identifies each Supplier responsible for providing your Travel Services. By paying for Travel Services, you consent to the use of those Suppliers.

Please read Supplier terms and conditions carefully—you are responsible for understanding and complying with the terms imposed by each Supplier, including: (1)
payment of all amounts when due; and (2) rules and restrictions regarding the availability and use of Travel Services.

You understand that any violation of Supplier terms may result in denied access to Travel
Services, cancellation of reservations, and forfeiture of any amounts paid by you. If such
violation results in costs to Agency, you agree to promptly reimburse Agency for all such costs. Suppliers may require you to sign a liability waiver prior to participating in their Travel Services.

If a Supplier declares bankruptcy, it may not be obligated to transport you or to provide refunds. Following bankruptcy, Suppliers may continue to provide all or some Travel Services or they may stop operations. In such case, other Suppliers may, but are not required to, provide alternative travel services to you. Agency is not permitted to provide refunds to you for Suppliers who have declared bankruptcy. Agency has no special knowledge about the financial condition of any Supplier.

Agency has no liability for recommending a Trip credit or a refund. All Supplier promotions,
incentives, prices, and offers are subject to Supplier availability, which may change at any
time without notice.

PERSONAL INFORMATION
You understand that, as part of Booking any Travel Services, your personal information
may be conveyed to Agency, Suppliers, and other third-party providers to accommodate
your travel, and you consent to the use of your personal information by these parties. Such personal information may include birth dates, passport numbers, travel dates, occupation, frequent flyer information, bank accounts, credit cards, and other information needed to secure travel arrangements.

Agency has no liability regarding: (1) the distribution of your information to any Supplier
or other third party, including any CRM or other technology platform outside our control; or (2) any third party’s failure to protect your personal information. You authorize Agency to keep your personal information for as long as needed to provide Bookings and for a reasonable period thereafter for Agency’s legal or business purposes.

GROUPS

• Terms for groups will differ from Flexible Independent Traveler (FIT) guidelines.
• For details, see your “Group Sales Contract.”

PRICING & INCLUSIONS
Quoted prices are based on the precise inclusions we provide to you in the Trip Plan.

Unless specifically itemized on the Trip Plan, prices do not include other travel costs, fees,
or taxes, including: (1) airports, ports, stations, security, agriculture, customs, immigration, visas, passports, or any other government-imposed fees or taxes; or (2) meals, beverages, alcohol, minibars, entertainment, seat assignments, upgrades, excursions, hospitality, gratuities, copies, telecommunications, energy, laundry, cleaning, bedding, parking, valet, insurance, taxis, transfers, porterage, departures, travel segments, health, medical treatment or tests, vaccinations, pharmaceuticals, or any other personal charges.

All Supplier prices and availability are subject to change without prior notice until you make full payment of deposits and other amounts due, as agreed in your Trip Plan. However, even following your full payment, you agree to pay additional fees that may arise for variable matters beyond our control, including fuel and other surcharges.

Agency has no responsibility for: (1) transparency, disclosure by any third party regarding its pricing; (2) price changes or variable fees; (3) currency exchange fluctuations; or (4) charges relating to foreign-currency transactions.

We reserve the right at any time for any reason to correct errors or omissions regarding prices, to re-invoice you at corrected prices, or to take any other corrective measures regarding your Bookings.

PAYMENT
You agree to make full payment of deposits and other amounts due as agreed in your Trip Plan. If you do not make full payment of any deposit or other amount by its due date: (1) Suppliers may impose price increases, fees, or penalties; (2) Suppliers may cancel your Bookings in whole or part; (3) Agency may cancel your Bookings in whole or part; and (4) your previous deposits and other amounts paid may be NON-REFUNDABLE under Supplier terms. You are solely responsible, and Agency has no responsibility or liability, for consequences relating to your late or non-payment.

If you request re-Booking, Agency will assist you with obtaining any refunds due to reBooking Trips (e.g., using future cruise credits). However, Agency may, in its discretion, charge a NON-REFUNDABLE fee for re-Bookings.

Unless Agency provides to you prior written consent: (1) we are not the “merchant of
record” (as defined by the U.S. Department of Transportation) regarding your Travel Services; (2) we do not take possession of amounts you pay to Suppliers for Travel Services; and (3) we are not responsible for any refunds payable to you by Suppliers.

Your payments in currency other than U.S. Dollars will be converted at then-current
exchange rates. Agency payments to Suppliers will be converted at then-current exchange rates between U.S. Dollars and the currency in Supplier’s country.

In the event that there is a need to extend your final payment date, please let us know as early as possible and we will attempt to obtain an extension on your behalf from our suppliers. Please note that extensions are either granted or denied by our suppliers on a case by case basis and are NOT guaranteed. Your reservation will still be subject to cancellation until you are informed otherwise. These payments must be received in full 90 - 60 days before travel.

CREDIT & DEBIT CARDS
By submitting your credit or debit card (“Card”) to us, you confirm that: (1) you are an authorized user of that Card; (2) you authorize us, or our agents, to charge your Card for
payments on due dates agreed in your Trip Plan; and (3) you authorize us, or our agents,
to credit to your Card any amounts charged in error.

You are responsible for all costs, including costs of recovery, relating to the following: (1) if
you provide to us an incorrect Card number; (2) if our valid charges to your Card are declined; (3) if your Card has insufficient funds on payment dates agreed in your Trip Plan; and (4) if your Card account is closed or expires before you pay all amounts agreed in your Trip Plan.

In any such event, you agree we have a right to suspend or cancel any Booking, and we have no obligation to refund amounts paid by you if we suspend or cancel any Booking.

CHARGEBACKS
You agree not to initiate, and you waive any right to pursue, any credit- or debit-card
chargeback, reverse-charge, refund, or recollection (collectively, “Chargeback”) for any
reason, including delay, cancellation, refusal of entry, exit, or transit, force majeure event, Food Allergies, provision or non-provision of Travel Services, Supplier price changes, fees, or penalties, or any other matter relating to your Trip, except in the case of fraud. Even in the case of fraud, before initiating any Chargeback, you agree to first address the matter directly with us in writing to give us a reasonable time to investigate the matter and respond to you.

If you initiate a Chargeback relating to any amount we validly charge to your Card without
our prior written authorization, you agree to pay us for all fees and costs, including
attorney’s fees and legal expenses, we incur to dispute and respond to that Chargeback.
This clause will survive termination of these Terms.

CHANGES, CANCELLATIONS, REFUNDS
You agree to comply with Supplier terms relating to change or cancellation of Bookings.
Supplier terms may not allow refunds if you change, cancel, partially use, or do not use
Travel Services for any reason, including actual, threatened, or fear of potential health matters, pandemics, epidemics, weather conditions, terrorism, political unrest, or similar circumstances.

ANY changes made to your existing room reservation are subject to the current rates, promotions, and terms at the time of change.

If you change or cancel a Booking, you may be subject to: Agency fees of USD 150 per
person ; and Supplier fees, charges, or penalties. This includes name changes* and removal of any services such as optional tours and transfers. *Please note that name changes to airline reservations are subject to full cancellation and rebooking. Replacing a traveling passenger with another traveling passenger constitutes a cancellation, subject to cancellation penalties, and is not covered by this Reservation Changes policy.

Notwithstanding the above, you agree to the following cancellation policies of Agency:

• Cancellation penalties will apply and unless otherwise noted if your trip is within 75 days it is 100% non-refundable.
• Failure to make your final payment on time may result in the cancellation of your reservation WITHOUT refund.
• Please note wedding group terms may override this term. If so, the trip is 100% non-refundable after the final payment date of the group as stipulated in said group/wedding.

Once reservations have been made, cancellations will only be accepted in writing.

Final payments not received prior to the due date above will incur a $50 per person late fee.

All reservations are subject to cancellation and hotel penalties as described above if the final payment is not received on the due date. Late fees are not covered by travel insurance and are always non-refundable. All the above would be protected with the optional Travel Insurance with the exception of late fees. If you do not have insurance – natural disasters (such as hurricanes), cancellations for ANY reason (medical/personal emergencies, cancellation of the wedding, etc.) do not relieve you from these penalties. ONLY Travel Insurance will ensure your coverage. All cancellations must be received in writing.

If you have any claim for refund or adjustment regarding your travel, you will deliver it to
Agency in writing, including full details and documentation regarding the background,
rationale, and proof of payment.

This clause will survive termination of these Terms. 

NO SHOWS
Failure to travel or show up for any Booking is considered a “no show.” No show penalties
will equal amounts up to the entire cost of travel, subject to terms and condition of
Suppliers and Agency.

ACCOMMODATIONS
Hotel accommodation is subject to availability at the time of reservation. Some hotels require NON-REFUNDABLE and NON-TRANSFERABLE deposits to guarantee a Booking. In such cases, Agency will notify you regarding the NON-REFUNDABLE pre-payment for that portion of your travel. Amenities including air conditioning, elevators, bed size, connecting or adjacent rooms, handicap accessibility, restaurants, bars, fitness facilities, pools, and spas are not guaranteed at all properties and are not guaranteed to be operational or available during your stay. Refunds regarding amenities are the responsibility of the hotel.

Hotel check-in time is generally not before 3:00 p.m. and check-out time is prior to noon. Please be sure that adequate arrangements for accommodations have been taken into consideration when a late-night flight is being used. If a day room is included in the itinerary, check-out will normally be 6:00 p.m. We reserve the right to make substitutions with hotels of equal standard. There will be no refunds for any difference in the cost of those accommodations.

AIR TRAVEL
Contact Information: Pursuant to TSA Secure Flight requirements, passengers are responsible to provide Serenity Sand & Seas Travel with their name as it appears on their passport (or other government-issued I.D. when traveling), date of birth, gender, address, phone number, email and fax data for all passengers. Passengers must ensure that names are correctly listed on their invoice. Serenity Sand & Seas Travel will not be responsible for passengers who do not receive an invoice or documents or are denied boarding due to inaccurate information.

Suppliers may require tickets to be paid in full at the time of Booking. Airline tickets, once
purchased, may be NON-REFUNDABLE and NON-TRANSFERABLE, subject to Supplier
terms and conditions. Most airlines consider a name-change to be a cancellation. Domestic flight requirements may differ from International flight requirements.

Seat assignments are based on availability at the time of selection and payment. Airlines
may change seat assignments and aircraft or address other operational matters at any
time. Agency cannot guarantee seats in specific locations or next to each other. Airline seat assignments, baggage, carry-ons, meals, drinks, and other services may be subject to additional fees. You are responsible for: (1) confirming in advance airline rules and availability of such services and baggage allowances; and (2) paying all related fees.

Agency is not responsible for any: (1) fees imposed by airlines for services; (2) changes to
seat assignments after selection and payment; (3) loss, injury, accident, error, or omission
that may occur, including schedule changes, delays, cancellations, and expenses due to
weather conditions, airline operations, or equipment repair or failure; or (4) other matters
beyond Agency’s control. You agree to comply with safety guidelines of all airlines and hold Agency harmless from any liability due to airline rules and operations.

Schedule Changes: In the event of an airline schedule change, Serenity Sand & Seas Travel will make every effort to inform passengers of the schedule change and new flight schedule prior to departure. Serenity Sand & Seas Travel is not responsible for schedule changes including, when applicable, changes in routing and/or the number of stops in the itinerary. Serenity Sand & Seas Travel is unable to provide compensation for schedule changes, seat assignment modifications, or cancellations implemented by an airline. In the event of any change in flight itinerary made directly between passengers and their airline, it is the passengers' responsibility to advise Serenity Sand & Seas Travel of amended flight details in writing at info@serenitysandseastravel.com. Serenity Sand & Seas Travel cannot be held responsible for land services, including arrival and/or departure transfers, if flights are changed without its knowledge.

Airline Frequent Flier Programs: Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Some private airfares, such as a "Serenity Sand & Seas Travel Airfare", are not eligible for mileage or may qualify for reduced mileage, even if the same airline class of service is eligible for full mileage when sold as an "Instant Purchase" published airfare. Not all published airfares are eligible for mileage. Serenity Sand & Seas Travel will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.

TRAVELER CONDUCT
You are responsible for: (1) any damage or loss caused by your acts, errors, or omissions; and (2) full payment for any such damage or loss directly to Agency or any third party.

Agency is not responsible for any costs relating to: (1) Traveler conduct; or (2) Traveler removal from any Travel Services, in whole or part, whether based on Traveler negligence, willful misconduct, or otherwise. You agree not to hold Agency, its owners, directors, employees, agents, or representatives accountable for any claims arising from Traveler acts, errors, or omissions.

Any Authorized Party may, in its discretion, refuse you any Travel Service, require you to
leave any Travel Service, or require you to disembark any mode of transportation if the
Authorized Party reasonably believes: (1) you are a danger to yourself or any other participant; (2) you have engaged in, are engaged in, or are threatening to engage in
behavior that is socially disruptive, verbally abusive, physically abusive, obnoxious,
harassing, discriminatory, obscene, or any other behavior that may adversely affect the safety, security, comfort, enjoyment, or well-being of any other participant, any Authorized Party, or any third party; or (3) you do not follow any rule, procedure, or instruction of an Authorized Party.

If you are subject to any such determination of an Authorized Party: (1) you may be left at any location, city, port, or place any mode of transport stops; (2) you will be solely responsible for all costs relating to your subsequent subsistence, accommodation, and
transportation; (3) you will forego any right to any refund, in whole or part, of any fees paid by you for any Travel Services; and (4) no Authorized Party will have any direct or indirect liability of any kind relating to Traveler acts, errors, or omissions.

“Authorized Party” means Agency or any Supplier, including its owners, directors,
employees, agents, and representatives, who provides to you Travel Services or related
goods or services, including any ship operator, ship captain, tour operator, tour director,
group leader, or crew member.

DISABILITIES & SPECIAL NEEDS
If you have disabilities or special needs that may require non-emergency special services,
additional support, or disability accommodations, please advise Agency in advance of Booking.

Airlines and other Suppliers may impose charges for additional baggage and may have
size restrictions for wheelchairs they can accommodate. If you are unable to use your own wheelchairs, mobility devices, or other medical equipment or devices, rentals may be
available, potentially subject to additional charges. If you travel with a service or emotional support animal, Suppliers may require advance arrangements and documentation regarding the animal’s health, training, and related factors.

Countries outside the United States and Canada often apply different laws, rules, regulations, standards, and accommodations for persons with disabilities or special needs. Travel destinations may have limited medical facilities, limited availability of prescription medications, and limited means to accommodate your disability or special needs. Please consult your health provider prior to planning or Booking your travel.

Agency will make all reasonable efforts to request assistance or arrange for appropriate
services or equipment regarding Traveler disabilities or special needs. However, Agency is
not responsible for the failure of Suppliers to meet Traveler needs and expectations.

FOOD ALLERGIES
If you have food allergies or any similar conditions that may cause you harm during your travel (“Food Allergies”), please advise Agency in advance of Booking. If any Traveler has Food Allergies, each such Traveler: (1) acknowledges the possibility of an elevated risk of reactions, delays, or disruption during travel; and (2) has sole responsibility for his or her
Food Allergies and for performing all due diligence relating to such Food Allergies prior to, during, and following travel.

RISK ACTIVITY
If you engage in any activity that may involve any risk of harm to your own or another person’s health or well-being, damage to property, or costs relating to such activity
(collectively, “Risk Activity”), you are solely responsible for your decision to engage in,
and your involvement with, such Risk Activity. You assume all risks, costs, losses, liabilities, and claims relating to any Risk Activity. You will not pursue any claim against Agency, and you release Agency from all liabilities, relating to any Risk Activity.

Risk Activity includes any activity, or travel to any location, which can reasonably be regarded as inherently dangerous, hazardous, or otherwise having the potential to result in: (1) the damage to or loss of any property; or (2) the injury, disability, illness, or death of any person.

ILLNESS & INJURY
If you become ill or injured during a Trip, you will bear all responsibility for your well-being
and treatment, if required. In such case, you will be responsible for all costs, planning, and
logistics regarding alternative travel arrangements. You will not cause a delay or
interruption regarding any Trip or otherwise burden other Travelers. You release Agency,
Suppliers, and other Travelers from any liability relating to your illness, injury, missed flights or connections, travel delays, or unused Bookings.

BAGGAGE & PERSONAL ITEMS
You are solely responsible at all times for your baggage, personal items, and travel documents. Agency is not responsible for any damage, loss, delays, or other matters relating to your baggage, personal items, and travel documents.

Luggage (Airlines): Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). Many airlines apply charges for checked bags. Serenity Sand & Seas Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. If your luggage is lost or damaged by the airlines, a baggage claim form MUST be filed with the carrier before leaving the airport. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate your luggage upon arrival or to describe it if it is lost.

Luggage (Escorted Tours): All Serenity Sand & Seas Travel escorted tour buses allow one piece of luggage per person, plus carry-on bag. Additional baggage will be subject to a handling charge of $100 per piece. As Serenity Sand & Seas Travel will not be responsible for loss or damage to luggage and personal belongings, you MUST report any loss or damage immediately at the time of the incident and obtain a written report from the local authority for submission to your insurance provider.

PASSPORTS, VISAS, MEDICAL DOCUMENTATION
You are responsible for: (1) determining in advance all documents needed to enter, exit, or
transit any jurisdiction, including passports, visas, and medical and other required
documentation; (2) acquiring all such documentation; (3) ensuring all such documentation is current and in your possession; and (4) remaining familiar with and understanding the rules governing travel in each jurisdiction on your itinerary.

Agency is not responsible for: (1) your failure to update or possess passports, visas, or medical or other documentation that may be required to enter, exit, or transit any jurisdiction; or (2) determining the validity of your passport, visa, or medical or other documentation required by any jurisdiction.

NO REFUND will be issued for any costs or losses incurred as a result of Traveler’s failure
to obtain or possess any passport, visa, or medical or other documentation required by
Agency or any third party. Refusal of entry, exit, or transit by any third party will not be a
justification for cancellation or refund regarding Travel Services.

All U.S. citizens traveling to or from any international destination must have a valid
passport, which must be valid for at least six months beyond Traveler’s date of return.
Minor Travelers (age 17 and under) traveling without an adult, with a single parent, or with
a non-parent adult may be required to carry additional authorizations and documentation.
Travelers are responsible for, and Agency has no responsibility relating to, such authorizations or documentation.

TRAVELER IDENTIFICATION & PROOF OF CITIZENSHIP
The Transportation Security Administration (TSA) requires all airline passengers to provide:
(1) Secure Flight Passenger Data (SFPD); (2) full name as it appears on government-issued
identification; (3) date of birth; (4) gender; and (5) redress number (if available). The names of Travelers on all reservations and travel documents must match the name as it appears on that Traveler’s government-issued identification. Traveler is responsible for any
fees and expenses that may be incurred due to an incorrect name or the denial of travel
resulting from incorrect or non-matching information. Updated information regarding
security measures and air travel requirements are available at https://www.tsa.gov/. We
strongly recommend that Travelers review this website well before travel.

HONEYMOON & ANNIVERSARY TRAVELERS
You MUST bring a copy of your marriage certificate to qualify for any complimentary honeymoon/anniversary package (photocopy is recommended). Failure to have such proof of marriage will result in the resort denying these complimentary privileges (if applicable).

PLEASE notify your Serenity Sand & Seas Travel, LLC agent if you are celebrating a Honeymoon or Anniversary so that they can annotate this in your reservation. Typically resort will honor these packages up to 30 days before or after your honeymoon/anniversary date.

TRAVEL DOCUMENTS
Provided full payment is received no later than your Final Payment Due date, travel documents and travel instructions will be sent via email and/or mail 30 days or earlier prior to travel. If paper documents are requested when e-documents are available, documents will be delivered via USPS approximately 14-21 days prior, and a fee of $30 will apply. A complete street address is required (no PO boxes).

CRIMINAL RECORDS
Jurisdictions may restrict entry for persons with criminal records. You are responsible for
understanding all destination entry laws and for knowing if you or anyone in your party has a criminal record. Agency does not inquire into Traveler criminal records in the interests of privacy.

CANCEL FOR ANY REASON TRAVEL INSURANCE: Cancel for Any Reason Insurance can only be purchased at the time your reservation is made; it cannot be added after the initial trip deposit is received. Cancel for Any Reason Insurance starts from $64 to $194 per adult, $50 per child (2 to 12yrs of age at time of travel). Your Serenity Sand & Seas Travel, LLC Agent will quote your insurance policy cost upon initial trip quote. Cancel for Any Reason Insurance will allow you to cancel for any reason up to the morning of departure (prior to flight departure) with a full refund (minus insurance policy cost), provides up to $800 per person baggage loss, up to $100 per person trip delay or interruption (weather & mechanical reasons) & up to $5k per person medical expenses (secondary policy). Insurance does NOT cover items you purchase outside Serenity Sand & Seas Travel, LLC (i.e. airfare, tours, excursions, etc) unless the cost is added to the policy. Please Note: if you initially reserve a room only package & add airfare to the package through Serenity Sand & Seas Travel, LLC at a later date your cancel for any reason insurance policy cost will be adjusted to accommodate the revised total trip package cost at that time. This plan does not include increased rates associated with a change in the number of individuals occupying a room. If the number of individuals occupying a room changes, the remaining travelers will be responsible for any additional costs incurred as a result of the change in the per-person occupancy rate. Get a quote and purchase travel insurance HERE or contact your preferred insurance carrier.

PANDEMICS, EPIDEMICS, AND TRAVEL ADVISORIES
You are solely responsible for being aware of any compliance with any restrictions relating
to pandemics, epidemics, and other travel advisories. You warrant that you have
reviewed, understand, and will continually check U.S. Center for Disease Control (“CDC”)
and U.S. Department of State travel advisories, notices, warnings, restrictions, and rules,
including those regarding pandemics, epidemics, and other health threats, which can be navigated via the following links: (1) CDC https://www.cdc.gov/; (2) U.S. Department of
State https://www.state.gov/. Government notices and policies may change before your
travel, during your travel, and after you return from travel.

You are aware that certain countries, including the United States, may require testing and
quarantine upon entering the country, as well as testing and quarantine upon returning to
the United States or your country of residence. You understand destination countries may
have limited availability of tests required for return to the United States. Screening
procedures and restrictions may take place at airports and in public areas. Restrictions
may include mandatory face coverings and temperature checks in airports, hotels, cruise
ships, trains, or other means of transport. If you fail to comply with current regulations or
provide any required testing results or documentation, you may be denied boarding,
entry, or return to the United States or your country of residence.

RESTRICTED PRODUCTS & MATERIALS
You are responsible for knowing, understanding, and complying with applicable laws in each jurisdiction in which you travel or transit regarding possession and use of: (1)
restricted or illegal products and materials, including: (a) animals and animal products; (b) plants, fruits, vegetables, and soil; (c) cultural artifacts; (d) alcohol; (e) tobacco and vapes; (f) firearms and ammunition; (g) knives and cutting instruments; (h) weapons; (i) flammables and explosives; and (j) any other products or materials that may be restricted
or illegal from time to time; and (2) drugs, substances, and paraphernalia, including
prescription, over-the-counter, and other products and materials, which may be restricted or illegal in some jurisdictions but unrestricted and legal in others (“Drugs”). Possession or use of Drugs may result in: (1) immediate termination of Travel Services; and (2) detainment, prosecution, and incarceration by any government authority. Local laws may
require you to carry evidence of medical prescriptions from a qualified physician.

HAZARDOUS MATERIALS AND INSECTICIDES
You are responsible for: (1) knowing, understanding, and complying with all applicable laws in each jurisdiction in which you travel or transit regarding hazardous materials and insecticides; and (2) confirming with your airline or other travel provider regarding your itinerary and applicable rules. All air passengers are prohibited by federal law from bringing hazardous materials aboard aircraft in their baggage or on their person.
Violations can result in up to 10 years of imprisonment and significant fines under 49
U.S.C. 5124 (see https://www.govinfo.gov/). Examples include explosives, compressed
gases, flammable fluids and solids, oxidizers, poisons, corrosives, radioactive materials,
paints, lighter fluid, fireworks, tear gases, oxygen bottles, lithium batteries, and
radiopharmaceuticals. Special exceptions apply for small quantities of medical and toilet
articles carried in your baggage and on your person. Restrictions on hazardous materials
are listed at: https://www.tsa.gov/. Some foreign airports require treatment of passenger
cabins with insecticides prior to or during flights. The U.S. Department of Transportation
lists such requirements at: https://www.transportation.gov/.
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POST DEPARTURE ASSISTANCE
If you experience any difficulties during your vacation, please inform the relevant supplier (e.g. guest services) immediately. Should they be unable to resolve the matter, please immediately contact us: (984) 226-4479 and we will do our very best to resolve the issue on your behalf.
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HOTEL & CRUISE PROFILES
Serenity Sand & Seas Travel's hotel and cruise ship profiles are based upon information provided to Serenity Sand & Seas Travel by hotel and cruise ship partners and their representatives, including images and descriptions of individual properties. Star-ratings may differ from country to country. Serenity Sand & Seas Travel does its best to maintain current information, however is not responsible for any inaccuracies, changes in description details or amenities, or images provided by third parties.
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MEALS
As specified in each itinerary. Meals are based on the hotel's or restaurant's buffet or set menu. In general, beverages are not included, unless specifically stated. Although Serenity Sand & Seas Travel cannot make guarantees, every effort will be made to honor special dietary requests submitted in writing at least 4 weeks prior to departure by email: info@serenitysandseastravel.com ________________________________________
TRANSFERS
Transfers are provided as indicated for each tour by car, minibus, or motor coach provided airfare is purchased from Serenity Sand & Seas Travel. If you purchase a land-only tour, or if you deviate from the arrival and/or departure dates as stated in the itinerary, you will have the responsibility to purchase your own transfer to the hotel or by written request. Your arrival transfer is guaranteed for up to one hour from your scheduled arrival time in order to compensate for minor delays. Serenity Sand & Seas Travel or the transfer company will not be responsible for flight delays, for any reason, beyond one hour from your originally scheduled arrival time. In case of a delay, whether due to flight delay, immigration and customs, or time spent reporting baggage damage or loss, it will be your responsibility to make other transfer arrangements such as a taxi. Transfer costs are not refundable and any additional expenses will be your responsibility. The cost of a transfer is more expensive than hiring a taxi, as a Serenity Sand & Seas Travel transfer necessarily includes round trip service, or 'dead-leg', meaning that our driver must come to the airport, hotel or pier only to pick you up and necessarily loses a one-way fare. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Serenity Sand & Seas Travel transfer drivers, while not employees of Serenity Sand & Seas Travel, are reliable. They provide you with a full welcome service, transfer you to the correct location and are prepared to answer your questions along your ride. Passengers comfortable hiring a taxi on their own and do not require assistance will save money.

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SIGHTSEEING & ITINERARY
Will be operated by motor-vehicle, its size dictated by the number of participants. Serenity Sand & Seas Travel tours have been designed to accommodate individuals as well as groups. Times listed in itineraries are approximate and meant only as guidelines. Some itineraries may have early morning start times for sightseeing in order to complete the touring during daylight hours or avoid afternoon heat in tropical and desert climates. It is your responsibility to arrive on time for all scheduled flights, cruises, and package components. Arriving late may be considered a "no-show", in which case you will not be eligible for refund for the unused service(s). We cannot guarantee the number of passengers who will be on any given tour. You may find that you are traveling with a sizeable group or only with your own companions. Services, however, will remain constant no matter the number of tour participants. Persons requiring any assistance or who have any form of disability should refer to section "Travelers With Disabilities". On dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. On these occasions, touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to unforeseen circumstances including weather conditions there may be last-minute changes, sometimes after arrival, in affecting the sequence of the tour, locations visited and/or hotels. Therefore, we reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. In such cases there will be no cost adjustment. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Serenity Sand & Seas Travel will decide based on the conditions whether to amend an itinerary. Serenity Sand & Seas Travel itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. ________________________________________
RAIL
Once full payment is received, Serenity Sand & Seas Travel will select train times, rail tickets will be issued and are fully non-refundable. Except where requested in writing prior to final payment. Passengers traveling with a group may not request alternative train times. Once issued, rail tickets are valid for the dates and times specified. Some exchanges must be done locally at the station due to fare restrictions. Changes may be subject to local charges, fees, and fare increases. Once the booked train has departed, changes are no longer possible nor can amendments be completed on board the train. Serenity Sand & Seas Travel does not control seat assignments which are entirely at the discretion of the rail companies. Once rail tickets are issued they are fully non-refundable and non-changeable.

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CRUISES:
Ship & Itinerary Changes: Cruise itineraries and ships are subject to change without notice. Furthermore, cruise ships may be chartered and/or departure dates canceled, in which case all monies will be refunded. Serenity Sand & Seas Travel takes no responsibility for ship substitutions or itinerary changes imposed by a cruise line and is not responsible for any losses you may incur including the issuance and/or cancellation of airline tickets or visa fees.

MEDICAL SERVICES
Many ships do not carry a doctor or nurse onboard. Should medical attention be required, local services will be contacted. Resulting charges will be the responsibility of the passenger. Serenity Sand & Seas Travel and the cruise ship operator are not responsible for the services provided.
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LIMITATIONS OF LIABILITY

We arrange Travel Services, which are provided and controlled by Suppliers who are separate from and independent of us. We have no management or control over Suppliers,
including their staff, representatives, facilities, equipment, products, or services.

Suppliers have sole responsibility and liability to you for their respective Travel Services. We have no responsibility or liability to you, and we make no representation or warranty, express or implied, regarding the value, quality, suitability, safety, or provision of Travel Services.

We have no liability to you for any claim of damage or loss arising from any act or omission, negligent or willful, of any Supplier, Traveler, or other third party, including: (1) any damage to or loss of property; (2) any physical, emotional, or mental injury or death; (3) any cost, inconvenience, disruption, or delay; (4) any cancellation, bankruptcy, or cessation of operations; and (5) any misrepresentation or criminal act.

We have no liability to you for any indirect, incidental, consequential, punitive, special, or
exemplary damages under contract, tort, or other theory of liability, even if we become
aware of the possibility of such damages. If any decision-making authority awards you damages against us in law or equity, such damages will be limited to the total commissions we collect for making your Bookings.

Neither Party will bring any legal action against the other Party as any part of a class, group, representative, or private attorney general action. Our entire liabilities are as stated in these Terms. All other representations and warranties—express or implied, by statute, law, or otherwise—are excluded.

This clause will survive termination of these Terms.

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ARBITRATION

In case of a dispute between the you and Agency relating to or arising out of these Terms, we will first attempt to resolve the dispute personally and in good faith. If these personal resolution attempts fail, then we will submit the dispute to binding arbitration.

The arbitration shall be conducted as follows:

• State of North Carolina, County of Nash.
• The arbitration shall be conducted by a single arbitrator, and such arbitrator shall have no authority to add parties, vary the provisions of these Terms, award punitive damages, or certify a class.
• The arbitrator shall be bound by applicable and governing federal law as well as the law of the State of North Carolina, County of Nash.
• Each party shall pay their own costs and fees.

INDEMNITY
You, on behalf of yourself and all minor and adult Travelers on the same Booking who
reside in your household (each an “Indemnifying Party“), agree to indemnify and hold harmless Agency and its owners, directors, employees, contractors, agents, representatives, advisors, and successors and assigns from all claims, damages, and costs, including attorney’s fees and legal costs, arising from any: (1) breach of these Terms by an Indemnifying Party; or (2) act or omission, negligent or willful, by an Indemnifying Party.

This clause will survive termination of these Terms.

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FORCE MAJEURE

No failure or delay in the performance of any obligation under these Terms will be a breach if such failure or delay arises from a force majeure or any cause beyond the reasonable and foreseeable control of Agency. Force majeure includes acts of God, floods, weather conditions, fires, explosions, accidents, war or threats of war (declared or undeclared), acts of terrorism, sabotage, insurrection, riots, strikes, or civil disobedience, pandemics, epidemics, quarantines, and government interventions.

Agency is not liable to you and will not provide any refunds caused by delay or nonperformance under these Terms if such delay is due to any force majeure. If Agency or any Supplier is affected by a force majeure, it may, in its discretion, vary or cancel any
itinerary or arrangement in relation to your travel without notice. In such case, you will
remain responsible, financially and otherwise, for all alternative travel arrangements.

If an accident occurs and you seek assistance from us, you will be responsible (financially and otherwise) responsible for all alternative travel arrangements.

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GENERAL

Amendments. These Terms may be amended only in writing by Agency.

Assignment. You may not assign any right or obligation under these Terms without Agency’s prior written consent, which will not be unreasonably withheld or delayed.

Waiver. No forbearance or delay in enforcing these Terms will prejudice or restrict any rights of you or Agency. No waiver of a right will operate as a waiver of any subsequent right. No right is exclusive of any other right, and each right is cumulative.

Severability. If any part of these Terms is found unenforceable, that part will be enforced to the fullest extent permitted by law and the remainder of these Terms will remain fully in force.

Relationship of Parties. These Terms do not create an agent relationship, legal-entity partnership, joint venture, or employment relationship between you and Agency. You have no authority to bind Agency or incur any obligation on Agency’s behalf.

Discretion. While each Party acknowledges its duty of good faith and fair dealing, a Party’s
discretion means it may consider its own interests without considering the effect of its
decision on the other Party.

Notices. Notices under these Terms will be in writing and deemed given when sent receipt
confirmed to the receiving Party’s email or other address provided under these Terms for
purposes of notice.

Acceptance. You may confirm acceptance of these Terms in writing, digitally, or electronically, including by clickwrap, sign-in-wrap, or other active or passive electronic
confirmation. Any counterparts created will constitute a single original document.

Conflicts. If any conflict arises between Supplier terms and these Terms or travel documents prepared by Agency, the Supplier terms will control. If any conflict arises between these Terms and travel documents prepared by Agency, the latter will control.

Interpretation. The Parties intend that: (1) headings will not be used to interpret these
Terms; (2) the words “include” and “including” are without limitation; (3) no text will be
construed against either Party as author; and (4) all text is conspicuous.

Termination. Upon termination of these Terms, each Party’s rights and obligations will cease immediately, but termination will not affect: (1) either Party’s rights and obligations accrued but unsatisfied at termination; or (2) any provision of these Terms expressed to survive termination or by a reasonable reading of its context will survive its termination.

Governing Law. These Terms are governed exclusively by the laws of North Carolina without regard to conflicts of law provisions.

Dispute Resolution. If any dispute arises under these Terms, the Parties will use all reasonable efforts to resolve the dispute informally through direct communication.

Courts. If the Parties are unable to resolve a dispute through informal discussions within
60 days of notice of dispute, any claim arising from these Terms will be resolved exclusively by the state or federal courts located in Nash County, North Carolina, which neither Party will challenge based on forum non conveniens or similar doctrine.

Equitable Relief: Either Party may seek injunctive or other equitable relief to remedy any actual or threatened breach of these Terms.

Entire Agreement. These Terms, together with the Travel Services Agreement, is the entire agreement between you and Agency and supersedes all prior agreements, written or oral, between us regarding its subject matter.

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STATE OF CALIFORNIA REQUIREMENTS

• If travel services or transportation is cancelled and the traveler is not a fault and has not cancelled in violation of any terms and conditions previously clearly and conspicuously disclosed and agreed to by the traveler, all monies paid to the seller of travel for services not provided will be promptly paid to the traveler, unless traveler advises seller of travel in writing after cancellation.
• In California, this provision does not apply where the seller of travel has remitted payment to another registered wholesale seller of travel or a carrier without obtaining a refund, and where the wholesaler or provider defaults in providing the agreed upon transportation or service. In this situation, the seller of travel must provide the traveler with a written statement accompanied by bank records to establish the disbursement of the payment and if disbursed to a wholesale seller of travel, proof of that wholesaler’s current registration.

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