Please reach us at info@serenitysandseastravel.com if you cannot find an answer to your question.



FREQUENTLY ASKED QUESTIONS

The price of your cruise includes:

  • A well deserved vacation!
  • Your stateroom, featuring the Carnival Comfort Bed Collection and nightly turndown service... additional stateroom features include a television, in-stateroom safe, individual climate control, full bathroom and ample storage space.
  • Spectacular production shows and entertainment, including hysterical comedians
  • Numerous lounges featuring live music and entertainment
  • Fitness center
  • Pools, hot tub spas and waterslides
  • Year round youth programs for kids 2-17 years of age
  • A variety of dining options for breakfast, brunch, lunch, afternoon tea, dinner and late night in the Main Dining Room and/or Lido Restaurant.
  • A variety of dining options for breakfast, lunch and snacking at specialty food spots (featured on select ships), such as but not limited to: Guy's Burger Joint, Guy's Pig & Anchor Bar-B-Que Smokehouse, BlueIguana Cantina, Mongolian Wok and Ol' Fashioned BBQ.
  • 24-hour Pizzeria
  • 24-hour soft serve ice cream and frozen yogurt
  • The following beverages served in the Main Dining Room and 24/7 in the Lido Restaurant: non-bottled water, lemonade, iced tea, hot chocolate and non-specialty coffee and tea


  • Dining in specialty restaurants and snacking at cafes and lounges (featured on select ships), such as but not limited to: The Steakhouse, Bonsai Sushi, Bonsai Teppanyaki, Ji Ji Asian Kitchen, Seafood Shack, Cucina del Capitano, Guy's Pig & Anchor Bar-B-Que Smokehouse|Brewhouse, The Chef's Table, Emeril's Bistro 1396, Shake Spot, Javablue Cafe, Promenade Cafe, Lido Coffee Bar, Ocean Plaza Cafe, Havana Bar (on Carnival Sunshine), RedFrog Pub and other lounges that may serve light bites.
  • 'Steakhouse Selections' served in the Main Dining Room
  • 24-hour room service (charges may apply)
  • Alcoholic and non-alcoholic bar beverages (excluding beverages served in the Main Dining Room and Lido Restaurant such as non-bottled water, lemonade, iced tea, select juices, hot chocolate and non-specialty coffee and tea)
  • Dr. Seuss Green Eggs and Ham Breakfast
  • Gift Shop purchases
  • Purchases at Cherry on Top and Special Occasions (featured on select ships)
  • Thrill Theater and IMAX Theatre (featured on select ships)
  • Spa treatments, Salon services and select fitness classes
  • Gambling in the casino and Bingo
  • Video Arcade games
  • Sky Zone Trampoline Park at Sea (featured on Carnival Panorama)
  • BOLT Ultimate Sea Coaster (featured on Carnival Celebration and Mardi Gras)
  • Art Auction Program (featured on select ships)
  • Carnival Adventures Shore Excursions
  • Photographs
  • Internet access and 'chat' option on the HUB app
  • Use of your smartphone
  • Ship-to-Shore telephone calls
  • Medical services
  • Laundry services (valet or self-service)
  • Service gratuities and tips
  • Ground transportation (transfers) to/and or from the airport to the cruise terminal
  • Fly2Fun air transportation
  • Hotel packages (on select itineraries)
  • Carnival Vacation Protection or recommended third-party insurance
CHEERS! is an all-inclusive beverage program that allows guests to enjoy a wide range of alcoholic and non-alcoholic beverages by paying a flat daily rate. Guests must be 21 or older to purchase CHEERS! and each adult assigned to the same stateroom must purchase the program. If you are not interested in alcoholic beverages, try our Bottomless Bubbles™ package for unlimited soda.


Our CHEERS! beverage program includes a great variety of non-alcoholic beverages, as well as a wide selection of high quality brand-name spirits and wines by the glass.


• Before your cruise: $51.95 USD, per person, per day plus 18% gratuity, for cruises 5 days and longer, including Europe and transatlantic cruises (to/from the US and Europe); $54.95 USD, per person, per day plus 18% gratuity for 3 day and 4 day cruises. CHEERS! can be purchased at www.carnival.com/funshops or by contacting The Fun Shops department at 800-522-7648, Monday - Sunday, 9:00am - 9:00pm ET. Cut-off for pre-purchase online is 11:59pm ET, the evening prior to the cruise departure. Although we are not able to process the Carnival Gift Card for Fun Shop orders by telephone, you may use a Carnival Gift Card when purchasing CHEERS! online.


• On board your cruise: $56.95 USD, per person, per day plus 18% gratuity, for cruises 5 days and longer, including eastbound transatlantic (the US to Europe); $59.95 USD, per person, per day plus 18% gratuity for 3 day and 4 day cruises. $51.95 USD per person, per day plus 18% gratuity, for Europe and westbound transatlantic cruises (Europe to the US). CHEERS! can be purchased at a bar on board.


For Australia and Transpacific cruises, please contact our International Desk, 24/7, 1300 385 625 (from Australia) or 0800 442 095 (from New Zealand), for pricing and age restrictions.


Included in the price of your cruise, served in the main dining room and available 24/7 in the Lido Restaurant: non-bottled water, lemonade, unsweetened iced tea, hot chocolate and non-specialty coffee and tea.


To view a sample of beverages prices for individual drinks and CHEERS! Q&A's, click here.


CHEERS! includes:
> All spirits, including cocktails, cognacs, whiskies and other spirits, as well as beer (including self-serve beer stations - PYOB) and wine and champagne by the glass, with a $20.00 USD or lower menu price, per serving
> Sodas (including specialty sodas), zero-proof frozen cocktails (including smoothies) and juices
> Specialty coffees and hot tea served in the main dining rooms, specialty restaurants and coffee bars
> Milkshakes, where available
> Energy drinks
> 500ml bottled water and other non-alcoholic bottled beverages served in bars and lounges
> Packaged water in the dining rooms and specialty restaurants
> 25% discount off the menu price for any spirit, cocktail or wine by the glass, costing above $20.00 USD, per serving
> 25% discount off the menu price for wine and champagne by the bottle
> 25% discount off beverage seminars and classes


CHEERS! excludes:
> Beverages promoted and sold in souvenir glasses
> Bottles of liquor
> Beverages offered at the gangway
> Beverages offered through room service and/or other in-stateroom beverage programs
> Beverages purchased off the ship at any port of call, including Princess Cays and Half Moon Cay
> Sharing cocktails, floaters, pitchers, tubes and buckets
> Beverages offered through enomatic wine machines
> Freshly squeezed orange juice served in the Havana Bar
> All other beverage-related programs including merchandise, cigars and cigarettes
> Food items


Program Restrictions:
> Guests must be 21 years or older to purchase and agree not to give to minors
> Each adult assigned to the same stateroom must purchase the program
> CHEERS! is non-transferable
> Guests must purchase the program for the entire cruise; this program is not offered on a per day basis
> If the program is purchased prior to the cruise, it is refundable up to 9:00pm ET, the evening prior to the cruise departure. Otherwise, CHEERS! is non-refundable
> Price adjustments (up or down), implemented on the day of sailing, replace any previously advertised price
> Only one drink at a time may be ordered, there is a 5 minute wait time between orders and sharing is not permitted. No double shots as that is considered ordering two drinks at once
> Guests may purchase a round of drinks for themselves and friends. One drink will count towards the CHEERS! program and the remaining drinks will be charged to a guest’s Sail and Sign® account
> Program allows for up to 15 alcoholic drinks, per 24-hour period (6:00am - 6:00am). Once the limit is reached, the guest will not be served ANY additional alcoholic drinks
> Program only applies to onboard purchases
> All bottles and cans will be served opened
> Carnival reserves the right to refuse service for any reason
> Program is inclusive of VAT, if and as applicable.
> Applicable state and local taxes will be charged to a guest folio when this program is used within US waters. The tax is based on the state's tax structure and the cost of the individual drink purchased (not the daily program rate). For example: if the drink price is $5.00 USD and the tax is 10%, the guest's Sail & Sign® card will be charged $0.50 USD for tax. This applies to all US ports (embarkation home ports and ports-of-call)
> Due to state laws, we cannot sell CHEERS! until the second day of the cruise (starting at 6:00am) for voyages departing from our Texas and New York home ports. Drinks purchased on the first day of the cruise will be charged to the guest's Sail & Sign® card in the usual manner. When purchased on the second day of the cruise, guests are charged for the remaining days only (cruise duration less one day)
> For guests who pre-purchase CHEERS!, it will be activated upon boarding the ship (except for ships sailing from Texas and New York – activation will occur at 6:00am on the second day of the cruise). Guests are instructed to proceed to the bar, once on board, to receive a sticker which will be placed on their Sail & Sign® cards
> Group bookings (consisting of a minimum of 30 adults) can purchase CHEERS! prior to the cruise by contacting Group Event Planning (all adult guests in the group must purchase the program; all minors in the group must purchase Bottomless Bubbles program)
> For pre-purchase orders, a message card will be placed in guest’s stateroom on embarkation day referring the guests to the Casino Bar to activate the program
> CHEERS! is not offered on 2 day cruises, charter cruises and beverage purchases made at Half Moon Cay and Princess Cays in The Bahamas


The policy below is for cruise departures from the U.S.


Drinking Alcohol On Board
The minimum age for the purchase and/or consumption of alcoholic beverages in the bars, lounges and gift shops is 21 years of age. Carnival reserves the right to request ID prior to the purchase of alcohol and refuse the sale of alcohol to anyone.
Bringing Liquor and Beverages On Board - Embarkation
Guests are prohibited from bringing water, sodas and other non-alcoholic beverages that are packaged in glass or plastic bottles.
On embarkation day, a small quantity of non-alcoholic beverages (i.e., sparkling water, sodas, energy drinks, juice, and milk), packaged in cans or cartons, may be brought on board and must be in the guest's carry-on luggage. A small quantity is considered a maximum of 12 sealed, unopened cans/cartons of 12-ounces/354-ml each or less, per person.
Guests are prohibited from bringing alcoholic beverages on board with the following exception - at the beginning of the cruise during embarkation day only, guests (21 years of age and older) may bring one 750-ml bottle of sealed/unopened wine or champagne, per person, in their carry-on luggage. Outside this exception, all liquor, beer, other forms of alcoholic and non-alcoholic beverages are strictly prohibited in both carry-on and checked luggage and such items will be confiscated and discarded and no compensation will be provided. Guests sailing with us on back-to-back cruises are entitled to bring the same quantity as stated in this policy, per cruise. The additional quantities will be stored for safekeeping at the start of the first cruise and will be given to the guest as each following cruise begins.
Corkage Fee
Should guests wish to consume their wine or champagne in the main dining room, specialty restaurant or bar, a $15.00 USD corkage fee, per 750-ml bottle, will be charged. A corkage fee is a charge that is assessed, at time of service, for every bottle that is served and not bought on the premises.
Bottled Water
For convenience, guests can purchase bottled water prior to the cruise and it will be delivered to the stateroom on embarkation day. Bottled water may also be purchased on board by contacting room service. Once on board, the purchase is non-refundable and guests may take home any unopened bottles.
To ensure we have an ample supply, please visit The Fun Shops™ at www.carnival.com/funshops to place your order before your cruise.
$9.95 USD (plus an 18% delivery fee) for a 12-pack of bottled water (16.9-ounce bottle/500-ml bottle)
$3.95 USD (plus an 18% delivery fee) for 1 large bottled water (50.72-ounce bottle/1.5-liter bottle)
$20.00 USD (plus an 18% delivery fee) for 8-pack of bottled water (50.72-ounce bottle/1.5-liter bottle)
Distilled Water
Carnival carries distilled water which can be purchased either pre-cruise or once on board. For pre-purchase, please contact our Fun Shops department at 800-522-7648, Monday through Friday, 9:00am-10:00pm ET and Saturday and Sunday, 9:00am-6:00pm ET. For purchase on board, please contact room service. Should you wish to bring your own distilled water with you, it must be hand carried along with your CPAP machine.
Coolers
Guests are prohibited from bringing large coolers since screening and movement of large coolers through embarkation is an impediment to the boarding and security process. However, for the purpose of carrying small quantities of non-alcoholic beverages and/or medications small, personal-sized coolers, no larger than 12” x 12” x 12” are permitted as carry-on luggage.
Purchasing Liquor Pre-Cruise through The Fun Shops
All products sold containing alcohol have a limit of two products per stateroom. On 7 day and longer cruises, there is a limit of one bottle of hard liquor per stateroom and on shorter cruises, pre-cruise purchases are limited to wine, champagne and beer (no hard liquor). A ‘pack’ or ‘package’ is considered one product.
Alcohol purchased pre-cruise through The Fun Shops for on board consumption is designed for in-stateroom entertainment only. Guests cannot take items with them to public areas. Only wine or champagne that is ordered through The Fun Shops can be served in the dining room or Steakhouse. If the item is not consumed on board during the cruise, the guest may take it home provided the bottle has not been opened.
Our CHEERS! Beverage Program must be purchased for each adult (21 years of age or older) assigned to the same stateroom.
Purchasing Liquor at Ports of Call and On Board at The Fun Shops
All alcohol purchased ashore or in The Fun Shops will be stored for safekeeping until the end of the voyage. Items are to be collected in a designated lounge on debarkation morning. Liquor may be subject to Customs duty if it exceeds allowable amount.
While in port, a small quantity of non-alcoholic beverages (i.e., sparkling water, sodas, juice) packaged in cans or cartons may be brought on board. A small quantity is considered a maximum of 12 sealed, unopened cans/cartons of 12-ounces/354-ml each or less per person.


Sail refreshed with Carnival's Bottomless Bubbles™ unlimited soda program! Enjoy the ease and convenience of paying one flat price for thirst-quenching fountain soda and juice all cruise long!



Prices* are per day - an 18% gratuity will automatically be added at time of purchase of the program.

  • Child price per day $5.95 USD (17 years of age and younger)
  • Adult price per day $8.50 USD (18 years of age and older)


Bottomless Bubbles can be purchased online at www.carnival.com/funshops or by contacting The Fun Shops™ Department at 800 522-7648, Monday through Sunday, 9:00am-9:00pm ET. Cut-off for pre-purchase online is at 11:59pm ET, the evening prior to the cruise departure. Bottomless Bubbles can also be purchased on board at bar locations. For Australia and Transpacific cruises, please contact our International Desk, 24/7, 1300 385 625 (from Australia) or 0800 442 095 (from New Zealand), for pricing.



Currently, we are not able to process the Carnival Gift Card for Fun Shop orders by telephone. If you wish to purchase Bottomless Bubbles with a Carnival Gift Card, you may do so online at www.carnival.com/funshops.



Upon purchasing Bottomless Bubbles, a sticker will be placed on the guest's Sail & Sign® card. In all areas where beverage service is offered, guests may show the Bottomless Bubbles sticker and receive a glass of the carbonated soft drink of their choice. Juices may also be requested. One 16-ounce glass will be served at a time (10-ounce glass for juice) and only to the guest whose name appears on the Sail & Sign card with the Bottomless Bubbles sticker attached.



The following beverages are offered through Bottomless Bubbles (flavors may vary):

  • Soft Drinks/Soda
  • Juices: Orange Juice, Cranberry Juice, Tomato Juice, Pineapple Juice and Grapefruit Juice


Bottomless Bubbles excludes:

> Non-alcoholic beverages other than soda and juices listed above

> Beverages promoted and sold in souvenir glasses

> Bottled water

> Specialty coffee

> Beverages offered at gangway while debarking

> Beverages offered through room service or the interactive TV system (where applicable) or other in-stateroom beverage programs



Please note: The following beverages are included in the price of your cruise and are served in the main dining room and 24/7 in the Lido Restaurant: non-bottled water, lemonade, iced tea, hot chocolate and non-specialty coffee and tea. The following beverages are available through Room Service at no additional charge: juices (orange, tomato, apple or grapefruit), regular or decaffeinated coffee, hot tea, iced tea, hot chocolate, chocolate milk, regular and skim milk.



The following restrictions apply:

> Only one beverage serving, per sticker, will be served at a time. There is a 5 minute wait between ordering drinks.

> Soft drink is served by the glass (16 ounces); juice is served by the glass (10 ounces).

> No sharing is permitted and is non-transferable. Guests or family members who would like to enjoy soft drinks through this program must purchase their own sticker.

> Program is non-refundable.

> Program is only applicable for onboard purchases; program cannot be used for beverage purchases at Half Moon Cay, The Bahamas and Princess Cays, The Bahamas.



*Applicable state and local sales taxes will be charged to the guest's folio when this program is used within US waters. The tax is based on the state’s tax structure and the cost of the individual drink purchased (not the daily program rate). For example: if the drink price is $2 and the tax is 10%, the guest’s Sail & Sign card will be charged $0.20 for tax. This applies to all US ports (embarkation home ports and ports-of-call). Europe and transatlantic cruises: Program is inclusive of VAT, if and as applicable.


Experience a carefree cruise — from the time you leave, until you're back home — with the Carnival Vacation Protection™. In fact, the benefits begin before your trip even starts.

TRIP CANCELLATION
(*Cancellation Fee Waiver Program non-insurance feature provided by Carnival Cruise Line)

In life, you never really know what may happen… but you can rely on the Vacation Protection trip cancellation. If you need to cancel for some of the most common reasons (severe weather, illness, etc.) you'll get 100% of the cost of your trip back, in cash. If you need to cancel for any reason not listed in the plan — any reason at all — you'll get 75% back in a Future Cruise Credit Certificate.

TRAVEL INSURANCE2
(Underwritten by Nationwide®)Sail through your vacation with less to worry about.

  • Trip Interruption: Up to total Trip cost reimbursement if you must start your vacation late or need to come home early due to illness, injury and more.
  • Baggage: Up to $1,500 if your stuff is lost, stolen or damaged, and up to $500 reimbursement if you have to buy necessary items while your bags are delayed 24+ hours
  • Medical: Up to $10,000 if you get sick or injured on your vacation
  • Emergency Evacuation: Up to $30,000 for emergency medical evacuation and repatriation (services provided by LiveTravel)

24/7 WORLDWIDE TRAVEL ASSISTANCE

(Non-insurance services provided by LiveTravel)

Need help while you travel? Assistance is there for you, 24 hours a day, 7 days a week… anywhere in the world.

1 Carnival Vacation Protection is not available to residents of New York, Quebec or Puerto Rico.

2 Travel Insurance is underwritten by Nationwide Mutual Insurance Company and Affiliated Companies, including Nationwide Life Insurance Columbus, Ohio NAIC #23787).

Carnival Vacation Protection terms and conditions: The travel insurance portion of this Carnival Vacation Protection plan provides insurance coverage that applies only during the covered trip. You may have coverages from other sources that provide you with similar benefits but may be subject to different restrictions depending upon your other coverage. You may wish to compare the terms of this insurance coverage with your existing life, health, home and automobile policies. If you have any questions about your current coverage, call your insurer, insurance agent or broker. Important: This is only a brief description of Carnival Vacation Protection. See your state-specific Vacation Protection information. Indicates external site which may or may not meet accessibility guidelines. Opens in a new tab.

Prices are subject to change without notice.

For more information on purchasing the Carnival Vacation Protection, call your travel agent or call 1-888-CARNIVAL 24 hours a day